Client FAQs

  How do I access my control panel?
You can login to your CPanel domain management control panel at http://www.yourdomain.com/cpanel where "yourdomain" is your own domain name.
  Why did I get locked out of the Cpanel control panel?
Chances are you did not log out properly by not clicking the log out button. You will just have to wait 30 minutes for the locking mechanism to release and then you may log back in.
  How do I add POP accounts to my plan?
Login to your domain CPanel http://www.yourdomain.com/cpanel. Click the MAIL button and add a new mail username and password. Note your usrname for email login is the actual email address, not just the name of the account.
What settings do I use for my email program?
The three crucial parts to setting up email are the username, password and mail servers. For the username and password, simply copy what you have created in Plesk to your mail program (Outlook, Eudora, etc). Finally, make sure your incoming Pop mail server is mail.yoursite.com and your outgoing SMTP mail server to your ISP's (example- smtp.cox.net). We do not allow clients to use our server for outgoing mail for security and spamming protection.
  Where do I access my Webmail?
Type http://www.yourdomain.com/webmail where "youdomain" is your domain name. Use your email address as the 'Username' and the password your created when you created the email account.
  What is the correct path to Perl?
/usr/bin/perl
  What is the correct path to sendmail?
/usr/sbin/sendmail
  Can I have CGI outside of the bin?
Yes, CGI will function in the httpdocs folder.
  What is the full path to my cgi-bin?
/home/username/public_html/cgi-bin
Replace username with your actual username.
  I can't get my CGI to work when permissioned at 777?
Chmod your files to 755 and they should work fine.
  What do I do to fix an internal server error with my CGI scripts?
There are multiple reasons for a 501 error within your CGI bin. First make sure you are permissioned properly, normally 755 will work. Next add a - w after your perl location, this sometimes helps eliminating premature end of script header errors. You may also try to run your program in the httpdocs folder instead of the Cgi-bin. And as a last suggestion, reload your script in the proper ASCII mode. Sometimes improper loading or editing of the script will corrupt it and force you to start from scratch.
  How do I FTP into my account?
First you must obtain an FTP program such as Cute FTP or WS_FTP. Once you have an FTP program, type in "yourdomain.com" or "ftp.yourdomain.com" as the host address. Supply your username and password in the according fields. Click connect. You may search for FTP programs on cnet.com
  Which folder do I FTP my web pages to?
You should place all of your web documents in the public_html directory.
  Is it possible to create folders in the root directory?
No, Plesk does not allow users to create folders in the root for security purposes.
  Why do I keep getting errors when trying to publish with FrontPage?
The most common problem is not using the full url when uploading your site. Make sure you use the entire http://www.domain.com in the address you are attempting to publish to.
  How do I get my ASP to work?
Due to a recent server change, we are not able to supportApache ASP. BUT we ARE working on it!.
  Why isn't my SSI working?
In order for SSI to be executed, you must rename all of your web pages to .shtml rather than .htm or .html. This solves the majority of SSI errors.
  What are the nameservers for your servers?
Primary Nameserver: ns1.getahostnow.com
Primary IP: 66.205.217.54
Secondary Nameserver: ns2.getahostnow.com
Secondary IP: 66.205.217.55
  How long does it take for my DNS changes to update world wide?
Normally you can expect to see your web site DNS to change within 24 hours once you have made the modifications at your registrar. However, we have seen it take up to 7 days in some cases where registrars and ISPs are a little slower.
  I've made my DNS changes and still see "placeholder for ..."?
You are still seeing the default index.html page set up when you ordered your hosting plan through us. Make sure after you upload your web site to delete that old index.html page, then your site should resolve correctly.
  Where are my statistics?
These are available through your CPanel interface.
  Why am I receiving an email stating I am over my quotas?
If you have exceeded your disk or bandwidth quotas, we will email you daily with the report to show you how much over you are. If you are only over by bandwidth, you will be billed accordingly at the end of the month for the extra traffic you used. If you exceed your disk quota, you will be notified and given the choice to reduce the size of your site or upgrade to the next available plan.
  How do I customize my error pages?
Download the error page you want to customize from your /error_docs folder. Edit the page to your liking, but do not rename it. Then, reload the page via FTP into the same /error_docs folder.
  How do I get a SSL Certificate?
We can install and maintain the SSL Certificate for your web site. Please see our SSL page to get set-up.