Uploading / FTP Questions

  What is FTP?
Much like HTTP is a protocol for viewing web pages and sites, FTP (File Transfer Protocol) is a standard protocol for uploading files over the Internet. For the new users, FTP software provides for a very easy drag-and-drop interface for web site control. FTP is also a very powerful tool that allows for advanced users to perform various operations with ease and speed.
  I use another product. Is it compliant with your servers?
In general, as long as the software package supports FTP, it will work without a glitch on our servers.
  What FTP software should I use and where do I get it?
We use and highly recommend WS_FTP PRO,as it is very stable and highly configurable. Most importantly because we use this product ourselves, we can answer almost any question users ask about it, so if you believe you'll need help along the way, we highly suggest getting it. There are other FTP products available on the market as well, such as the highly-recommended CuteFTP from Globalscape, Inc., among others.
  I've uploaded my files but my site is not coming up in my browser?
Make sure that you have a main page and that it is called "index.html" (as this will be the first page people see when they put your domain name in the URL). The file needs to be in all lowercase letters. It cannot be named "INDEX.HTML" or "Index.htm" or "Index.html".
  When I attempt to upload my files, I get a "permission denied" error, why is this?
You must upload all of the files you wish to be accessible via the world wide web in the "public_html" folder. If you try uploading them anywhere else, you most likely will get a "permission denied" error.
  What directory do I upload my CGI scripts to?
CGI scripts can be executed anywhere. They do not need to be placed in a CGI-BIN. However for safety reasons we recommend you place them in the CGI-BIN subdirectory of your account. Most scripts are then generally CHMODDED to 755.
  Files are uploaded, but I still see your welcome page?
Most likely you did upload an index page. You need to upload a page titled "index.html" (all lower case letters) or you will only see our welcome page. If you have uploaded an index.html page, check to see which directory you uploaded everything to. You must upload all of your pages to the "httpdocs" folder in order for them to be viewable on the web.
  I uploaded a new version of a file, but I still get the old one?
There are several reasons for this problem to occur. First, and most commonly, the file is likely cached by your web browser (your web browser creates copies of all web pages you visit) and you need to clear out your web browser cache. Second, try refreshing the page by clicking on the refresh button or hitting control F-5 when you are on the page you have recently updated. If the above does not work, please contact us and we'll help you resolve this problem.
  How do I access my Control Panel?
Point your browser to http//www.yourdomain.com/cpanel
Replace yourdomain.com with your website. You will need to enter your account username and password.
  Can you set up anonymous FTP for my account?
You ca now do this yourself through your domain's CPanel. Beware, dont enable this unless neccessary and remember that the storage or transfer of illegal files will result in the closing of your account and may be reported to the proper authorities (per our Terms of Service.)